FAQ’s

Checkout / Payment Issues

If you're facing any technical issues during the checkout process, we understand how frustrating that can be. To make your payment experience as smooth as possible, we've created a comprehensive troubleshooting guide to help you resolve these issues quickly and efficiently.

Who Are Whisky International Online Limited

Whisky International Online Limited are based in the heart of Edinburgh and we have been trading since 2016. We are not only the home of great whisky, but we also stock a great range of other sprits including an extensive range of Scottish gins.

Do You Have A Mailing List?

Yes we have a mailing list and just sign up to be the first to find out about new releases and great promotions. You can opt out of this mailing list at any time.

How to order from Whisky International Online Limited

Enjoy exploring our website and add your chosen bottles to your card, once you’ve completed your shopping move on to the checkout section where you can complete the delivery details and make payment. Please note that all orders must be placed through the website.

Is There A Minimum Order Value/Size?

There is no minimum order size or value.

Will I Pay UK VAT for Deliveries Outside The UK

No. You will not be charged UK VAT for any delivery outside the UK.

The Bottle I Want Is Out Of Stock

We know this can be frustrating particularly with high demand for certain releases. You can sign up for the mailing list to be the first to hear and you can email us at sales@whiskyinternationalonline.com with any stock queries.

Can I Add A Gift Message?

Yes of course and this option is available at checkout where you will find a personalised message box. There is no charge for this service.

Payment Methods

We accept all major credit and debit cards including American Express, in addition we accept payment by PayPal and Bank Transfer. Please not that when paying by bank transfer you should use your order number as the reference number. Your payment information is fully SSL encrypted and is not stored by us.

How Do I Know When My Order Has Shipped

As soon as your order is packed and ready for shipping your will receive an email and text message with the tracking details. The link will also appear in your customer account tagged to the relevant order. We aim to ship all orders as quickly as possible but please understand that our first priority is the safety of your order during transit and this may result in extended packing times.

How Much Does Delivery Cost

Full details of our shipping costs are provided on the Shipping and Insurance page including estimates of transit times.

How Can I Return My Order

We aim to have all orders delivered in perfect condition with all our customers 100% satisfied when orders are received. If you wish to return your order please see our business terms and conditions. We will always be available to help with any issues relating to returning an order.

Any Other Questions

If you have any other questions, please e-mail us at sales@whiskyinternationalonline.com